AVS Consultant

Customer Service
Bengaluru, Remote
May 3, 2021
Full Time
Urgent

Job Description

Catalogue Consultant comprises of two workstreams (Product Setup Service & Premium  Catalogue Service), designed to provide best-in-class, also scalable solutions to help vendors add  selection and improve the quality of their content and metadata (IDQ) on the Amazon platform. The successful candidate will be a strong contributor to the overall vision, helping meeting the needs of the business whilst protecting the integrity of the customer experience.  

Key Responsibilities

· Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.

· Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.

· Participating in the coordination of new vendors’ onboarding, contributing to set expectations and facilitating discussion using a preset agenda.

· Auditing and supporting quality/efficiency of service processes, analyzing and fixing root cause.

· Communicating and collaborating effectively with US peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team.

· Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary.

Skill & Experience

• 3+ years’ experience in program or project management, category management, vendor management or similar field

• Experience interpreting data to make business recommendation

• This is a non-tech role

Location